> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lokanode.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Community & Service Rules

> Official community and product rules for all LokaNode members — designed to maintain a safe, respectful, and enjoyable environment.

## Discord Server Rules

Our Discord server is the core of our community — please help us keep it welcoming and professional.

### Use Polite and Respectful Language

Always communicate with courtesy.\
Avoid using harsh, offensive, or disrespectful words toward other members or staff.

### Forbidden Content

Sharing **NSFW**, **SARA**, **illegal**, or **harmful content** is strictly prohibited.\
This includes media, links, or discussions that violate public morality or the law.

### Smart Mention Usage

Do not mention users, staff, or roles unnecessarily.\
Mentions should only be used when relevant to the conversation or support.

### Promotions Require Admin Approval

Advertising products, services, or other servers without explicit permission from the **LokaNode Team** is not allowed.

### Avoid Spam and Abuse

Do not spam messages, flood channels, or engage in activities that disrupt community comfort.\
Repeated abuse may result in a **mute**, **kick**, or **ban**.

<Note>
  Respect and collaboration are the foundation of our community — treat others the way you want to be treated.
</Note>

***

## Product Purchase Rules

These rules apply when ordering or managing hosting services through the LokaNode billing platform.

### Read Before You Buy

Always check the **product description, specifications, and terms** before purchasing any plan.\
Make sure it matches your needs to avoid future issues.

### Delivery Time

All orders are processed and activated **within 3×24 hours** after payment confirmation.\
You will receive credentials and access via email and the billing dashboard.

### No Refunds or Exchanges

All transactions are **final and non-refundable**, except in cases of technical error or fault from LokaNode’s side.

### Ask Before Ordering

If you are unsure about a product, configuration, or billing, please **contact an admin first** before completing your purchase.

<Tip>
  Tip: Always save your invoice and payment proof — it helps our support team process your request faster.
</Tip>

***

## Our Commitment

These rules are designed to protect both our users and our systems.\
By following them, you contribute to building a **safe, reliable, and positive** community where everyone can grow together.

If you witness any violation or suspicious activity, please **report it directly to an online admin** through Discord or our support ticket system.

***

<Note>
  Thank you for helping make **LokaNode** a secure, friendly, and high-performance environment for everyone.\
  Together, we can build a better hosting community.
</Note>