> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lokanode.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ & Troubleshooting

> Find quick answers to common issues while using LokaNode. If your issue isn’t listed here, feel free to open a support ticket through the Customer Area.

## My service is still “Pending”

This usually happens when the payment is not yet confirmed.

* Recheck your invoice on [bill.lokanode.com](https://bill.lokanode.com).
* Click **Check Payment** to refresh the status.
* If it’s still pending after 5 minutes, **refresh the page**.

<Note>
  Still pending after 10 minutes? Contact our support team through a ticket.
</Note>

***

## QRIS payment failed or expired

* QRIS invoices expire after a few minutes. If it’s expired, **refresh the invoice** to get a new QR code.
* Make sure the **name and payment amount** match the invoice.
* Keep the page open until the status changes to *Paid*.

***

## Didn’t receive the activation email

* Check your **Spam**, **Promotions**, or **Updates** folders.
* Ensure you used an **active email address** during registration.
* You can also view your service details directly from **Customer Area → Services**.

***

## Forgot your panel password

* Go to **Customer Area → Services → (select your service)**.
* Click **Reset Password** under the panel access section.
* Wait a few seconds — a new credential will be generated automatically.

***

## Checking old invoices

Head to **Billing → My Invoices** to see your previous payments.\
You can **download** or **print** any invoice from there.

***

## My server is down or not responding

* Try **Restart Server** from the control panel.
* Make sure you’re not using a conflicting port.
* If the issue persists, **open a support ticket** and include:
  * **Service or invoice number**
  * **Screenshot or log of the error**

***

<Note>
  Still need help? Visit our [Discord Support](https://docs.lokanode.com/introduction) or submit a ticket via **Dashboard → Tickets**.
</Note>