My service is still “Pending”
This usually happens when the payment is not yet confirmed.- Recheck your invoice on bill.lokanode.com.
- Click Check Payment to refresh the status.
- If it’s still pending after 5 minutes, refresh the page.
Still pending after 10 minutes? Contact our support team through a ticket.
QRIS payment failed or expired
- QRIS invoices expire after a few minutes. If it’s expired, refresh the invoice to get a new QR code.
- Make sure the name and payment amount match the invoice.
- Keep the page open until the status changes to Paid.
Didn’t receive the activation email
- Check your Spam, Promotions, or Updates folders.
- Ensure you used an active email address during registration.
- You can also view your service details directly from Customer Area → Services.
Forgot your panel password
- Go to Customer Area → Services → (select your service).
- Click Reset Password under the panel access section.
- Wait a few seconds — a new credential will be generated automatically.
Checking old invoices
Head to Billing → My Invoices to see your previous payments.You can download or print any invoice from there.
My server is down or not responding
- Try Restart Server from the control panel.
- Make sure you’re not using a conflicting port.
- If the issue persists, open a support ticket and include:
- Service or invoice number
- Screenshot or log of the error
Still need help? Visit our Discord Support or submit a ticket via Dashboard → Tickets.